How can we help you?
You’ve purchased hand dyed yarn, exciting! So what to know:
Hand dyed yarn is a masterpiece of creativity, from us the dyers, and to you the maker. Each skein is unique onto itself, and therefore colours may vary slightly from one skein to the next. In order to create unified colour in your fabric, we highly suggest alternating hand dyed skeins every 2nd row (round) to prevent pooling and unevenness. We try our very best to make our photos as accurate as possible but please be mindful that different fibres, blends, and such variants like superwash vs non-superwash uptake dye differently. Some more vibrant, and some more muted.
- - We always recommend handwashing all knit garments in lukewarm water and then laying flat to dry on blocking mats or a clean towel. If you do decide to wash your garment in a washing machine, please keep in mind that although some of our yarn bases are superwash, and some are non-superwash. Non-superwash fibres should NOT be be washed in the washing machine and are at a very probable risk to felt.
- - NOTE - Although it is every dyer’s mission to ensure their hand dyed fibre is fully exhausted and washed to prevent bleeding… there are some acid dyes that are extremely saturated, and are well known to be a bit finicky. Some of these more saturated colourways may leave a slight tinge to the washing water during the first 1 or 2 washes. For deep saturated colourways, it is our suggestion that these projects be wash separately from other fibre items, and to use wash water on the more cooler side of “lukewarm” with a wool wash product like”Soak” or “Eucalan”.
- - Some of our colourways are produced on both superwash and non-superwash bases. Please check your cart and confirm you have added the correct base before submitting your order, as well as checking your skein tags upon arrival of your purchase. For many fibreists, the care of non-superwash 100% fibres and the possibility of an accidental machine wash and dry is too much for their hectic lifestyle, and thus superwash fibres alleviate and accidental felt and shrinkage
For hand-dyed fibres, we always suggest to our Patrons that they shop with a project in mind. Although we use the same dye recipes, and dye placement for each colourway, the nature of hand dyed fibre is it’s very own entity and dye lots will appear different from lot to lot, just as it does from skein to skein. To ensure the best possible uniformity to your project, purchase in the quantity you need.
Yes we do! At the moment we are redesigning our website to add a section dedicated to a wide range of customizable products to allow our Patrons the ability to select items and create their own gift box and budget. This is exceptionally great for Fibre Retreats, Gatherings, and for Yarn Shops seeking Holiday gift boxes to for their customers… or for those fiber’ists, looking for something uniquely different to gift to their best fibre friend!
Yes, of course, we can wrap your package beautifully and add a small card with your greetings, just write it in “Special instructions for seller” field.
Please contact us via e-mail: izziepopfibreco@outlook.com and we’ll do our best to help you.
We need 1-3 business days to produce Arch, Triangle and a Ramp in color Natural wood; and 5-9 business days to prepare a Chair, Balance Board, sets in color (triangle, arch and ramp) and Scandinavian collection. On average your order is ready to ship in a week.
It takes at least 8-18 business days to deliver your package to the USA, to Europe - 10-18 business days (to Italy and Spain a bit more). To Canada, Australia, New Zealand, Latin America, the Caribbean and Asia - 14-25 business days. Keep in mind that international delivery is unpredictable and delays at customs are possible. For international orders, after the parcel has left the warehouse, it becomes the subject of your local post office.
Sadly we have no control over extra fees or duties when shipping products to other countries…
Our website generates your parcel mailing list from the information you provide at the time of your order. We offer a number of shipment options to allow for Patrons to use a method that adds insurance onto their parcel delivery in the case of loss. Once the parcel leaves our hands and is put into the postal system, it becomes the responsibility of the service to get you your items and thus you must contact them to make an inquiry. We are more than happy to help you with the process.
We do not accept returns or exchanges on customized items. On all other items, we will accept a return or exchanged provided the Customer pays shipment, and all conditions are met. 1 - The skein is returned unaltered from its original condition. We will not accept skeins that have been caked or re-skeined 2- Customer makes request for exchange or refund within 7 days of receipt.
For returns we offer a store credit